Last Update: 18 October 2024
At King Rango Plc, we specialize in delivering digital products with uncompromising quality. As our products are non-tangible and irreversible once delivered, we adhere to a strict no-refund policy after an order is completed and the product has been sent.
By making a purchase, you acknowledge full responsibility for understanding the product being bought. All product details are clearly visible on our website prior to purchase, and no registration is required to view this information.
However, we understand that rare and exceptional circumstances can arise. To ensure transparency and customer satisfaction, we offer refunds under the following specific conditions:
1. Unused Product:
- If you have not downloaded or utilized any portion of the purchased file or package, and our system verifies 0% usage, you are eligible to request a cancellation and full refund.
- This also applies if you have purchased a file but not yet initiated the download.
2. Download or File Access Issues:
- In the unlikely event that you face difficulties downloading or unzipping a product, we will assess the situation. If we confirm that the issue is due to file corruption on our end, we will promptly issue a refund and terminate the service associated with that product.
3. Product Not as Described:
- If the product does not match its description as provided on our site, you may file a claim within 7 days of purchase. We require clear, documented proof that the item significantly deviates from the information displayed on our website.
Important Exclusions:
We do not accept refund or return requests under the following circumstances:
- Incompatibility with third-party software or devices unless explicitly stated in the product description.
- Misunderstandings or incorrect assumptions about the product’s features that were otherwise clearly listed.
At King Rango Plc, we make every effort to ensure our products work as intended. However, we do not guarantee compatibility with external software or devices, and we do not offer support for third-party tools.
Our dedicated Technical Support Team is always on hand to provide swift, professional assistance. Thank you for choosing King Rango Plc, where we strive to offer Solutions Made Easy.
